KYC Policy

Identity Verification Purpose

At Spinch Casino, we prioritize the integrity and safety of our gaming environment. To ensure compliance with legal regulations and to protect both the casino and our players, identity verification is a crucial component. The Know Your Customer (KYC) process is implemented to prevent fraud, money laundering, and underage gambling. This policy outlines the documentation and procedures required to verify the identity of our players.

Required Documents

To facilitate the identity verification process, players are required to provide the following documents:

  • Passport or Government-issued ID: A valid passport, national ID card, or driver's license must be submitted to verify the identity and age of the player.
  • Utility Bill: A recent utility bill (not older than three months) is needed to confirm the player's residential address. Acceptable documents include bills for water, electricity, gas, or landline telephone services.
  • Bank Statement: A recent bank statement may be required to verify the payment methods linked to your casino account.

Verification Triggers

Account verification is mandatory once a player reaches a transaction threshold of €2,000. Additionally, any suspicious account activity or behavioral patterns that do not align with normal gaming practices may trigger a verification process. Spinch Casino reserves the right to request these documents at any time for security purposes.

Processing Times

Upon receiving the necessary documentation, our verification team will strive to review and process submissions within 24 to 48 hours. During this period, players should ensure that submitted documents are clear and legible to avoid delays. Upon successful verification, players will receive email confirmation from our support team.

Account Restrictions During Verification

During the KYC verification period, certain account restrictions may be applied. These can include limited access to certain games or features, delayed withdrawals, or temporary suspension of account activities. Such measures are implemented to safeguard both the player and the casino during the identity confirmation process.

Data Handling

Spinch Casino is committed to handling player data with the utmost confidentiality and security. All documents provided for KYC verification are stored in a secure environment, accessible only to authorized personnel. The information is used exclusively for identification purposes and in compliance with our privacy policy. For more information about data protection, players can refer to our Privacy Policy.

If you have any questions or require assistance during the KYC process, please do not hesitate to contact our support team at [email protected].